Orders and Payments

Q: How can I place an order?

A: You can place an order directly on our website by selecting your items, adding them to your cart, and completing the checkout process.

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other options as shown during checkout.

Q: Can I change or cancel my order after placing it?

A: Orders can be changed or canceled before they are processed for shipping. Please contact us at support@lushniche.com as soon as possible.

Shipping

Q: How long does shipping take?

A: Shipping times vary based on the product and destination. Most orders are delivered within 7-15 business days after processing.

Q: Can I track my order?

A: Yes! Once your order ships, you will receive a tracking number via email to monitor its progress.

Q: Do you ship internationally?

A: Currently, we only ship within the United States. International shipping may be available in the future.

Returns and Refunds

Q: What is your return policy?

A: Returns are subject to our supplier policies. Please review the specific return policy for each product on its product page. For more details, visit our Return Policy.

Q: How do I initiate a return?

A: Email us at returns@lushniche.com with your order number and the reason for the return. We’ll guide you through the process.

Q: When will I receive my refund?

A: Refunds are processed within 7-10 business days after the return is approved and the item is received.

Products

Q: Are your products eco-friendly?

A: We strive to work with suppliers who prioritize sustainable practices. Check individual product pages for specific information.

Q: Can I order custom or personalized items?

A: Yes! Some of our products offer customization. Details will be provided on the product page.

Account and Support

Q: Do I need an account to shop?

A: No, you can check out as a guest. However, creating an account allows you to track your orders and manage your preferences.

Q: How can I contact customer support?

A: You can reach us at support@lushniche.com or use the contact form on our Contact Page.

Q: What should I do if I forget my account password?

A: Click "Forgot Password" on the login page and follow the instructions to reset it.

Miscellaneous

Q: How can I stay updated on new products and promotions?

A: Subscribe to our newsletter or follow us on social media for the latest updates and exclusive offers.

Q: Do you offer gift cards?

A: Not yet, but we’re working on adding this option soon!